1.1 www.giglifeasia.com is an innovative website that allows music fans to buy festival tickets, hotel rooms, transfers and other add-ons for an all-inclusive price (each a “Festival Package”). Whether you buy one of our Festival Packages, or festival tickets, your contract is with Gig Life Asia Private Limited trading as GigLifeAsia.com, business registration number 201433052G, with its registered office address at 1090 Lower Delta Road, #04-16 Tiong Bahru Industrial Estate, Singapore 169201, trading as Gig Life Asia Pte Ltd (“we” or “us”). Your contract with GigLifeAsia.com is subject to the following terms and conditions. Please read them carefully as you will be bound by them.
1.2 By accepting these terms and conditions you are also accepting the terms and conditions of the festival organiser or promoter relating to the festival, and if you buy one of our Festival Packages, the terms and conditions of your hotel or other accommodation supplier and the conditions of carriage of your transport operator, such terms and conditions being hereby incorporated into this contract. Copies of all terms and conditions can be obtained on request from GigLifeAsia.com prior to making your booking.
1.3 We sell our Festival Packages at an all-inclusive price with our supplier “The Appointment Group, STB Travel Agent License number 11429.” and so your booking is regulated by Singapore’s Travel Agents Act 1999.
We will send you an email with a booking confirmation number as well as the itinerary of the travel package.
Yes! We will seek to group friends together who have booked the same-tiered package. Just email your booking reference numbers to email@example.com and we will confirm your grouping with you.
Yes. However we will group accommodation with members of the same sex and request for 2 separate beds. We believe that part of the festival experience is getting to know more people whilst having a great time!
Unfortunately we are unable to place individual customers to a room by themselves in the packages listed on Gig Life Asia.
Bookings for the packages are non-refundable. It is mentioned during the checkout process on the purchase page before payment that “No cancellations, modifications or refunds are allowed and payments are charged at the time of purchase. No-shows will be charged in full.”
No they do not. It is recommended that you purchase your own travel insurance and we are not liable for any loss of property and damages.
In the event that the festival is cancelled, we will notify you immediately and refund your booking.
We may be able to extend the dates of your stay or upgrade your accommodation depending on availability. Should you wish to do so, please let us know at the earliest date possible. There may also be an administrative fee incurred for processing any extensions.
Festival tickets can be collected at the box office on the festival grounds. Please bring along the confirmation email/number from Gig Life Asia as well as a government issued photo ID, drivers license or passport for verification purposes. Flight tickets will be issued upon check in. Please ensure that your passport has at least 6 months of validity from the date of your travel if not you may be barred from entering the country where the festival is taking place.
If you miss your flight or transfer, please contact our travel partner “The Appointment Group’s” 24 Hours Emergency hotline at +61 3 8888 8955. Please be advised that overseas phone charges may apply.